ElevenLabs chief says enterprise is over half of voice business
Mati Staniszewski told TechCrunch the company is pacing at $600 million in annual recurring revenue, and that he would accept thinner margins to win share.
ElevenLabs is pacing at $600 million in annual recurring revenue, its co-founder and chief executive Mati Staniszewski told TechCrunch in an interview published on Thursday. He said more than 55 percent of that is classic enterprise business.
TechCrunch said investors reportedly value the four-year-old company at $22 billion. The figure is not the company's own, and Staniszewski said he could not discuss gross margins in any detail. He said he did not mind them being squeezed further if that expanded market share.
The company sells text-to-speech models that many people meet on customer service calls. TechCrunch said Klarna runs first-line phone support for 35 million customers in the United States on ElevenLabs, and named Deutsche Telekom and Adobe among other customers.
Staniszewski said the choice between frontier and open-weight models is not binary, and that customers pick a reasoning layer from a menu. Open models can serve informational calls, he said, while financial services work that involves authentication or refunds still goes to frontier models.
He said businesses should disclose when a caller is talking to an agent, at least for now. He described a Polish deployment in which agents ring patients to remind them of public health appointments, after 18 percent failed to show up.